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How to enter the Customer Complaint in Shipment…?

Here you can learn about how to enter the Customer Complaints for the particular Shipment.

1. Login with Fresa Gold, Navigate to the particular Shipment (Fig.1).

shipment

Fig.1

2. To enter the Customer Complaints, in the Shipment details page, click Complaint icon on the right corner (Fig.3).

complaint

Fig.2

3. Enter the Subject of the complaint, Type and details and Email, Email cc, once entered click Save button (Fig.3).

complain details

Fig.3

4.  Once saved the details, the complaint is entered in the Shipment Details (Fig.4).

complaint

Fig.4

Hope you got an idea about to enter the Customer Complaints.

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