Introduction :
The WhatsApp Message feature in the Fresa Application enables users to send shipment
-related notifications directly from the Shipment or Job page to clients, shippers, consignees, and notify parties. Users can quickly share updates such as Shipment Received, Arrival, and Document Received using predefined message templates. This feature improves communication by delivering timely shipment updates through WhatsApp without leaving the application. It helps streamline customer communication, reduces manual effort, and enhances the overall customer experience.
Note :
Ensure the recipient’s WhatsApp mobile number is updated in the Organization Master before sending messages.
Predefined message templates can be selected while sending the notification.
The WhatsApp Message History records all sent messages for future reference and auditing.
Users can download the message history in CSV format for reporting purposes.
Appropriate user permissions are required to access and use the WhatsApp messaging feature.
Step 1: Log in with Fresa Gold and open the respective Shipment/Job to send the information for Client, Shipper, Consignee, Notify etc, to send the message through Whatsapp
Step 2: In shipment details select the Organization tab, we can find the Organization Type such as client, Shipper, consignee details. Enter the whatsapp Number under Mobile Number column in Organization Master or Click edit to add the Whatsapp Number.
Step 3: Now we can view the Whatsapp option.
Step 4: Click Whatsapp icon, we can view the columns like Message Details. Check the Contact Number and select the Template
Step 5: Now click the Send button on the bottom, to send the Message. We will receive the Message through Whatsapp.
Step 6: We have added the Whatsapp Message History. We will get the Details of Mobile Number, HBL/HAWB, Shipment Number and with the content, Sender Details with Date & Time.
Step 7: We can Download the same thru CSV by clicking the Download button on bottom.
Benefits of this Feature :
- roves communication with clients, shippers, consignees, and notify parties.
- Reduces manual effort by using predefined message templates.
- Maintains a complete history of sent WhatsApp messages for tracking and auditing.
- Allows users to download the message history in CSV format for reporting and analysis.
- Enhances customer satisfaction by providing timely shipment notifications.
Streamlines shipment communication and improves operational efficiency.
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For further clarification, send your queries to support@fresatechnologies.com because our motto is to help customers.
Who we are
Empowering Global Logistics Through Intelligent Digital Transformation
Fresa Technologies is a global provider of AI-enabled, cloud-based Freight Management ERP solutions designed exclusively for the freight forwarding, logistics, NVOCC, customs brokerage, transportation, and warehousing industries.
Our comprehensive end-to-end Freight Management ERP platform empowers logistics service providers to streamline operations, automate workflows, manage financial operations, strengthen customer relationships, and gain real-time visibility across the entire freight lifecycle. The platform integrates AI-driven automation, customer and vendor portals, mobile applications, business intelligence dashboards, and seamless third-party integrations to help organizations improve productivity, enhance decision-making, and accelerate digital transformation.
Serving customers in more than 60+ countries, Fresa Technologies continues to innovate with secure, scalable, and future-ready solutions that enable logistics businesses to adapt to changing market demands, optimize operational performance, and achieve sustainable growth. Our commitment to quality, information security, and responsible AI is backed by internationally recognized ISO certifications for Quality Management, Information Security Management, and Artificial Intelligence Management, reflecting our focus on delivering secure, reliable, and trusted solutions to the global logistics industry.
Explore Fresa Technologies’ AI-enabled Freight Management ERP solutions at and discover how we can help streamline your logistics operations, accelerate digital transformation, and drive sustainable business growth.
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