How to reply to a ticket in Fresa helpdesk?

Here you are going to learn about the steps to reply to a ticket in Fresa help desk.

Here you are going to learn about the steps to reply to a ticket in Fresa help desk.

Step 1: Login to Fresa help desk using your credentials. (Fig-1)

Fig.1

Step 2: Select the tickets option in the home screen. (Fig-2)

Fig.2

Step 3: Select the respective ticket you need to reply. (Fig-3)

Fig.3

Step 4: Write the message and click post reply to send a reply. (Fig-4)

Fig.4

Step 5: Your reply will be posted in the ticket. (Fig-5)

Fig.5

I hope you got an idea about how to reply to a ticket in Fresa helpdesk.

To create a new ticket in Fresa help desk, follow the steps in the below given blog link https://blog.fresatechnologies.com/how-to-create-a-new-ticket-in-fresa-help-desk/

To view created ticket status in Fresa help desk, follow the steps in the below given blog link https://blog.fresatechnologies.com/how-to-view-created-ticket-status-in-fresa-help-desk/