Milestone 2019

January-2019 Fresa BPO Changes
Change in BPO

Started providing office space for BPO to handle their own employees to save the customer cost.

February-2019 One data with different outputs
My Reports

Based on customer requirements, added options under my reports. Using this option, any kind of reports can be provided by Fresa

March-2019 Expand the infrastructure
New Environment

To handle the load for customer requirements, we have purchased latest server and kept it in Net4 data center.

April-2019 Employee first
Employee Focus

Started providing accomadation for women employees in Chennai. Started providing food from office. Three times a day, this is to take care of employees health.

May-2019 Online Quotation Portal
LCL Quotation Portal

Based on customer requirements, Fresa has developed LCL quotation portal where agents/customers can generate the quotation online which will get convert as booking.

June-2019 Successful Team
Team Building

Added new resources in Fresa-Dubai to take care of additional support and services

July-2019 Two interface in one software
eFM 2.0 live

Major milestone to implement eFM 2.0 in apex. Users can able to use both oracle forms and oracle apex application simultaneously

August-2019 Training is the way for improvements
Training Room

Created new dedicated 2 training room in Chrompet office to train the resources for BPO and IT Services

September-2019 Standard operating procedures
Employee Handbook

HR Manager appointed. Introduced Employee Handbook along with MMM.

October-2019 Increase customers with partner
Zoho Partner

Partnership with Zoho for email solution. Fresa brand name received the trademark (TM)

November-2019 Focus on far east sector
Singapore Customers

Dedicated sales and telesales team started receiving customers from singapore and far east.

December-2019 Secure the environment
SSL Certificates

To enable the security, we have added SSL certificates on the website and application.

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