Milestone 2019

Fresa BPO Changes
Change in BPO

Started providing office space for BPO to handle their own employees to save the customer cost.

One data with different outputs
My Reports

Based on customer requirements, added options under my reports. Using this option, any kind of reports can be provided by Fresa

Expand the infrastructure
New Environment

To handle the load for customer requirements, we have purchased latest server and kept it in Net4 data center.

Employee first
Employee Focus

Started providing accomadation for women employees in Chennai. Started providing food from office. Three times a day, this is to take care of employees health.

Online Quotation Portal
LCL Quotation Portal

Based on customer requirements, Fresa has developed LCL quotation portal where agents/customers can generate the quotation online which will get convert as booking.

Successful Team
Team Building

Added new resources in Fresa-Dubai to take care of additional support and services

Two interface in one software
eFM 2.0 live

Major milestone to implement eFM 2.0 in apex. Users can able to use both oracle forms and oracle apex application simultaneously

Training is the way for improvements
Training Room

Created new dedicated 2 training room in Chrompet office to train the resources for BPO and IT Services

Standard operating procedures
Employee Handbook

HR Manager appointed. Introduced Employee Handbook along with MMM.

Increase customers with partner
Zoho Partner

Partnership with Zoho for email solution. Fresa brand name received the trademark (TM)

Focus on far east sector
Singapore Customers

Dedicated sales and telesales team started receiving customers from singapore and far east.

Secure the environment
SSL Certificates

To enable the security, we have added SSL certificates on the website and application.

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